Customer Experience and Sales Training for Staff

• Country: Liberia
• Summary: Customer Experience and Sales Training for Staff
• LRT Ref No: 53823299
• Deadline: 15 Jun 2021
• Financier: Other Funding Agencies
• Purchaser Ownership: Government
• Tender Value: Refer Document
• Notice Type: Tender
• Document Ref. No.:
• Purchaser's Detail:
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• Description:
• Quotation are invited for Customer Experience and Sales Training for Staff. In your quotation/proposal we would like you to provide the following information, if a company.  Company profile  Company business registration  Completed Tax Clearance  Recommendation of other areas worked with  Detail information of cost of Training  Any upcoming training plan for 2021 Objective of the Training At the end of the training, we expect Participants to be able to:  Identify the benefits of exceptional customer experience  Overcome barriers that hinder the delivery of outstanding customer experience  Know how to handle difficult customers  Appreciate the linkages between personal grooming, corporate branding and customer service  Learn and use techniques to deal with angry or upset customers  Adapt tailor made solutions to meet the service needs of specific customer segments  Improve morale and develop the right personal habits for effective sales  Develop a personal action plan to improve customer service skills (for both internal and external customers) TECHNICAL INFORMATION AS IT RELATES TO OUR EXPECTATION: TOPIC  Delivering a superior Customer Experience o Who is a Customer?  Understanding the different types of Customers  Basic wants of a Customer  What constitutes good Customer Service  Barriers to the delivery of good Customer Service  The effects of bad Customer Service o The distinctions between Service Delivery and Customer Needs  Characteristics of Services  The different components of Services  Creating the Service atmosphere  Managing and Exceeding Customer Expectations o Managing Customers, Complaints and Service Failures  What is Customer Experience and why does it matter?  Principles of Good Customer Experience  How to manage difficult Customers  Forming a winning Sales habit  How to develop an effective sales skill set  The development of a winning sales pipeline  Practical skills and techniques in handling a tough customer  Practical Customer retention strategies  Digital sales skills  The ACMEE approach to sales .
• Documents:

 Tender Notice